Monthly Archives: December 2016

Data-Driven Dialog Authoring

Most bots today are authored using bot building platforms such as api.ai or wit.ai. These tools typically have 3 components: Intent classifier: Maps user utterances into the most relevant intent, where intent signifies the goal or action that the user … Continue reading

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Short-circuiting a chatbot: Yelling “representative”

Customer care/service/support is a natural application domain for chatbots, where they can be used to replace or augment existing Interactive Voice Response (IVR) systems. Naturally, we must ask ourselves what we can learn from decades of experience with IVR systems, … Continue reading

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